Refund Policy

For eligible paid subscriptions, you may request a refund within 3 calendar days of the payment being made.

A request received after this period is ordinarily not eligible for a refund, except where AlgoVerve determines that an exception is warranted under Section 5 of this policy.

The refund period applies to the payment concerned. It does not restart when you change your strategy, begin using a particular feature, connect a broker or otherwise change how you use the platform.

A refund request made within the applicable refund window may be approved when:

• ›The payment can be verified;
• ›The request is made within the applicable refund period;
• ›The payment relates to an AlgoVerve platform subscription or other refundable platform fee; and
• ›There has been no fraud, abuse, misuse of the platform or material violation of the AlgoVerve Terms & Conditions.

AlgoVerve may decline a refund where the payment is associated with fraudulent activity, repeated abusive refund requests, misuse of the service, unauthorised use, or a material violation of the Terms & Conditions.

A subscription fee does not apply towards compensation for:

• ›Trading losses
• ›Strategy- or user configuration-led losses
• ›Orders missed, delayed, rejected or partially executed
• ›Market movements
• ›Broker/exchange issues;
• ›Loss of expected profits
• ›Missed trading opportunities
• ›Performance that differs from a user's expectations.

AlgoVerve is a technology platform. Paying for access does not always constitute a guarantee of profit-generation through trading performance or always resulting in positive financial outcome.

Any trading or market-related claim is governed separately by the AlgoVerve Terms & Conditions.

If you upgrade from one paid plan to another, AlgoVerve may apply the applicable value of the active subscription towards the upgraded plan.

The exact adjustment will depend on the plans involved, the timing of the upgrade and the billing arrangement applicable at the time.

An upgrade adjustment is a billing adjustment, not a cash refund.

Any unused subscription value or upgrade credit:

• ›Cannot be transferred to another user;
• ›Cannot be exchanged for cash unless AlgoVerve expressly agrees otherwise; and
• ›Is subject to the applicable billing terms.

Some circumstances may justify consideration of a refund outside the standard refund window.

These may include:

• ›A duplicate payment;
• ›A payment made in error;
• ›A verified technical problem on AlgoVerve's side that materially prevented paid platform access;
• ›An incorrect plan being purchased where the issue can reasonably be corrected;
• ›A billing error; or
• ›Another circumstance that warrants individual review.

An exceptional refund does not come automatically. AlgoVerve reviews circumstances; the relevant account and its payment records, and any available technical information before deciding whether an exception is appropriate.

Where the issue can reasonably be resolved by correcting the account, plan or access rather than issuing a refund, AlgoVerve may offer that resolution instead.

Enterprise plans are priced and structured according to the agreed scope of service, users, integrations, capacity, support and other requirements.

Where a separate written commercial agreement applies, that agreement governs the applicable refund, cancellation and payment terms.

If no separate agreement applies, the standard provisions of this Refund Policy will apply unless otherwise stated at the time of purchase.

You may stop using AlgoVerve at any time.

However, cancelling or stopping use of the platform does not, by itself, create a right to a refund of membership fees.

A refund is available only where the payment meets the eligibility requirements of this policy or AlgoVerve approves an exception.

Cancellation and subscription renewal are separate matters. Cancellation of a subscription prevents future renewal where the applicable billing system and plan terms provide for cancellation; it does not automatically reverse a payment that has already been made.

• ›Accounts get everything they were purchased for. That includes subscriptions, plans, access, credits, discounts and a few other account benefits.
• ›The accounts cannot be transferred, sold, rented or assigned to another entity.
• ›This restriction does not affect a valid refund processed under this policy.

Mail your request to:

[email protected]

What you’ll need to provide:

• ›The name associated with your AlgoVerve account;
• ›Registered email address/mobile number;
• ›Purchased plan details;
• ›Payment details;
• ›Transaction/payment reference; and
• ›A brief explanation of the reason behind the request.

Providing complete information helps us to verify the payment faster. That’s faster request processing without unnecessary delay.

AlgoVerve may request additional information where necessary. It could be for verifying an account, a payment release or anything else depending upon the circumstances of the claim.

An approved refund transfer AlgoVerve will initiate in the original payment method, where supported.

Approved refunds are generally processed within 7–10 working days.

The time taken for the amount to appear in the user's account may vary depending on the payment gateway, bank or other payment service provider.

AlgoVerve does not control processing times imposed by those third parties.

AlgoVerve may update this Refund Policy when its products, pricing, billing arrangements or applicable requirements change.

The version published on this page will apply to payments made after its effective date, unless a different provision is required by law or expressly agreed with the customer.

For questions about refunds, cancellations or billing, contact:

This policy should be read together with the Terms & Conditions and the Pricing page.